Reviews
State Farm® Agent Staci Werlau
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Debbie Smith-Mallery
October 14, 2026
"So thankful for State Farm! Moving from PA to NY was a little daunting but auto and renters insurance was easy peasy especially with Connor at the helm!!"
Molly Coon
October 12, 2026
"Staci and her staff are always kind and helpful every time I call the office."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Ashlee Angelo
October 10, 2026
"Me and my sister were helped by Connor H to get a new insurance rate. I switched from progressive to state farm and am saving literally $100 a month. Connor was very helpful, friendly, and reassuring. He explained everything thoroughly and made the whole process very easy"
We responded:
"Thank you for the kind review! We’re so glad Connor made switching your car insurance from Progressive to State Farm easy and helped you save $100 a month. Our team is proud to help drivers in Olean, NY find coverage that fits their needs. We’ll be sure to share your kind words with Connor—welcome to State Farm!"
Gabe Halsey
October 9, 2026
"Very friendly service I have never had an issue with the staff in this branch of State Farm, always trying to help when they can. I highly recommend them to anyone looking for insurance or has insurance needs."
We responded:
"Gabe, thank you for the fantastic review! We’re always here to support you with your insurance needs in Olean. "
Spiro Cassianos
October 9, 2026
"Connor from State farm very professional very helpful very nice. Explained everything to the t I asked him a bunch of questions he had no problem answering them. I'm actually happy I switched to State farm. Cuz customer service is huge and it's my second experience with them talking to them and they've been great. Thank you State farm!! And thank you Connor!!!!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Connor took the time to answer all your questions and made your experience so positive. Great customer service matters, and we’re glad you’re happy you made the switch to State Farm. We’ll be sure to share your kind words with Connor—thanks for choosing us!- Staci Werlau Agency"
cassy crowner
October 2, 2026
"Fantastic customer service"
We responded:
"Thank you so much for the kind words, Cassy! We’re thrilled to hear you had a fantastic experience with our team. Providing excellent customer service is always our priority, and we truly appreciate you taking the time to leave us a review! - Your State Farm Agent, Staci Werlau "
Nancy Ochs
October 1, 2026
"I am happy with State Farm. You have the best rates and very knowledgeable when I have a question. I have recommended you to a few of my friends."
We responded:
"thank you for the great review! 🎉 We love hearing that you’re getting the best rates and feel taken care of when questions pop up. And those friend recommendations? That’s the ultimate compliment—seriously, thank you! 😊- Staci Werlau's Team in Olean NY"
Trish Oakley
September 30, 2026
"Staci reached out to me to save me some money…and normally I don’t look into options like I should especially if it involves paperwork canceling etc! BUT I did and the process was so easy and fast annnnd done mostly through text message! Overall, great experience and I’m glad I “looked” into it!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Staci Werlau’s team. "
Pamela Ann
September 29, 2026
"Conner was so helpful and knowledgeable! Was so easy to change to State Farm!!"
We responded:
"Pamela, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Mindy West
September 29, 2026
"Bayli was super helpful in getting a quote. She answered all of my questions and helped make the transition super easy!"
We responded:
"Thanks so much for the amazing review, Mindy! We really appreciate your support here in Olean. Just reach out anytime if you need us - we’re here for you. "
Ashley Shay
September 24, 2026
"Staci Werlau State Farm has been AMAZING! From the moment I walked in the door and was met by the friendly associates I knew I made the right decision! Mikayla has been wonderful to work with, she has made this transition easy and so worth it! I have saved TONS switching with their company. The communication is on point and makes this whole thing feel like a breath of fresh air! They've offered so many ways to save and made it super easy. Appreciate you all and thank you again!"
We responded:
"Ashley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Olean insurance team is always here and happy to help. "
Ashley Hellwig
August 31, 2026
"Staci’s office is great to work with and makes things easy!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
michelle quijano
August 20, 2026
"This is the best State Farm office around! Staci is a pleasure to work with and she is so kind! I highly recommend her. 10/10 experience!"
We responded:
"michelle, thank you for the fantastic review! We’re always here to support you with your insurance needs in Olean. "
Ryan Snyder
August 3, 2026
"Was able to bring multiple vehicles, and get my rates lowered by over $200. Highly recommend Connor, he did a great job, was extremely transparent, also, as friendly as can be. Their discounts are crazy as well when bundling home/car. 10/10 would recommend!"
We responded:
"Thank you so much for the fantastic review! We’re really glad Connor was able to help you bring multiple vehicles and lower your rates by over $200. Transparency and great service are what we aim for—so hearing that you found the process clear and friendly means a lot. And yes, bundling home/car discounts really can be amazing! We truly appreciate your recommendation—10/10 back at you! 😊 - Staci Werlau"
MaKenzee Miller
August 2, 2026
"Staci made getting insured on a first car seamless and easy, including adding more than just one car."
We responded:
"Thank you for the great review! We’re so happy to hear Staci made getting insured on your first car feel seamless and easy. We also love that she helped you add more than one car—because flexible coverage and a smooth insurance process matter. Thank you for choosing us, and we appreciate your support!"
Tenisha Murphy
July 30, 2026
"Staci was absolutely wonderful to work with! She was incredibly responsive, efficient, and made the entire process smooth and stress-free. She took the time to answer all of my questions and worked hard to ensure I got the best deal possible. I truly appreciated her professionalism, knowledge, and dedication. I highly recommend Staci to anyone looking for someone who genuinely goes above and beyond. You won’t be disappointed!"
We responded:
"Thank you so much for the awesome review. I really enjoyed helping you with your car insurance through State Farm here in Olean, NY. I’m glad I was able to be responsive and keep the process moving smoothly, and that answering your questions and working to find you the best deal made a difference.
It honestly means a lot that you noticed the time and effort—I try to make sure everything feels clear and no one feels stressed. Thanks again for your trust and for the recommendation! Feel free to reach out anytime if anything comes up."
Collin Schmidt
July 17, 2026
"Staci and team were warm and welcoming. My questions were answered really well, there is also something enjoyable about being able to text or call. Thanks again!"
We responded:
"Hi! Thank you so much for your kind review. We’re so glad Staci Werlau State Farm Agency and the team made you feel warm and welcome, answered your questions clearly, and that you enjoyed being able to text or call. Thanks again for choosing us—we truly appreciate it! 🤩"
Mark Hensel
July 17, 2026
"Very helpful and personal. Every time I walk in they know me and very friendly even if there busy. I would recommend them to anyone"
We responded:
"Hi Mark, thank you for the great feedback. We’re glad you’ve had a consistently positive experience and feel remembered and well cared for, even during busy times. We appreciate your recommendation and look forward to serving you again- Staci Werlau & Team ⭐"
Sarah Powers
July 8, 2026
"We have been using this insurance company for awhile. We have faced 3 times they have randomly had issues with our automated payments. It’s been blamed twice on them attempting to use a card we do not use and was promised they have removed off the account. Twice they have done this and now a 3rd to where our coverage gets cancelled and causes multiple complications between the dmv, loans on vehicles and even getting pulled over with high charges being stated we had no insurance… when infact we never knew until the very last minute. This last summer we were promised it would be fixed and if an issue arrived again they would notify us directly versus an email…. Guess what? The email came tonight with notification of coverage being canceled for none payment… we have AUTOPAY!!! Beware please. As they never fix it and seem to always blame it on you. Go else where like ourselves. Do not waste your time on a business that can’t fix their mistakes and don’t care."
We responded:
"Thank you for your feedback. However, your review includes false statements regarding the billing/payment issue. We attempted to resolve your concerns through multiple outreach efforts, but we did not receive a response. Out of respect for your situation, we will not provide additional details in this public forum.
If you’d like us to review your account, please contact our office at 716-376-0185"
Tracy Singh
June 15, 2026
"When I first switched I had excellent service n good rate. I had home n auto. Added n took away from policy n at end of that not so easy process my rate seemed higher. Added another home owner policy n then after 2 months was told that they are denying the policy basically saying home is in disrepair. My 1st homeowners with them would need repair on home way more than the second home I carry. The way it was approached was rude n unprofessional. No this needs to be taken care of nothing just straight up we aren’t working with you on this policy and aren’t covering you after this date. I do want to say ty though as I have found insurance for my second home at half the rate that I was paying through your company and before I’m done I’ll be switching all of my car n home owners through another company as I’ve gotten quotes for over half lower of what I’m paying currently with State Farm. So ty for forcing me to look elsewhere for insurance as what I’ve found will be saving me bare minimum 2/3k a year taking this switch with 2 home owners n one car insurance."
We responded:
"Thank you for sharing your experience. We’re glad we were able to provide coverage and competitive rates at the beginning, and I’m sorry the later part of your policy review was stressful or felt unprofessional.
Our ability to offer or continue coverage is based on the underwriting requirements for each policy and home condition at the time of review. When a policy cannot be approved or must be declined/ended, that decision is not personal—it’s tied to the information provided and the carrier’s underwriting guidelines.
We also take communication seriously. Our office reached out as a courtesy on June 1st, June 2nd and again on June 10th to discuss the situation and next steps, but we did not receive a response.
We want to be clear and professional throughout the process, and we regret that your experience didn’t meet that standard. If you contact us, we’ll be happy to review the specific details of your situation and explain what occurred at each step.
- Staci Werlau, State Farm Agent Olean NY
"
Jade Lourdes Langan
February 24, 2026
"Staci was super helpful in giving me all the information I needed and signing me up for renter’s insurance!"
We responded:
"Thank you so much for the positive feedback! We love happy customers :) Thanks for choosing Staci Werlau agency for your Renters Insurance! "
Roseanne Hardiman
December 17, 2025
"I would highly recommend Staci as she is very efficient and knowledgeable."
We responded:
"Thank you for you kind words, Roseanne! It was a pleasure meeting you and we look forward to being your local agent."
Helen Button
November 7, 2025
"Jake from State Farm's got nothing on Staci Werlau! She just did in 20 minutes what I couldn't accomplish in 4 hours online trying to resolve a difficult policy situation. If there were more than five stars, they'd be lit up like a Christmas tree! Thanks, Staci!!"
We responded:
"Helen, I'm so happy we were able to get you car insurance with ease! Thank you for choosing our local office to get set up virtually! Thank you!"
Justin Mihalik
October 31, 2025
"Friendly and very helpful"
We responded:
"Thank you for sharing your feedback, Justin! We aim to make bundling your insurance easy and understandable. Thank you for choosing auto and home insurance with Staci Werlau State Farm in Olean NY!"
Taylor Starowicz
September 3, 2025
"Fiona was incredibly helpful and answered every question I could think of with kindness and reassurance! She was a big help."
We responded:
"Thank you for highlighting the exceptional customer service Fiona consistently delivers! She always greets you with a smile, whether on the phone or in person, making the process of bundling your coverage effortless. We truly appreciate your kind recommendation"