Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rian Ditzler

Rian Ditzler

March 7, 2025

5  out of  5
rating by Rian Ditzler
"Everyone is super nice and helpful! Called the day I needed insurance and they had me set up right away!"
Profile photo of Jess Mcfall

Jess Mcfall

February 20, 2025

5  out of  5
rating by Jess Mcfall
"They are very good 👍 👏"
We responded:
"Thanks for your feedback Jess! We value your business "
Profile photo of Dana Neal

Dana Neal

February 10, 2025

5  out of  5
rating by Dana Neal
"Staci was extremely helpful and efficient when working with her over the weekend. Very knowledgeable, kind, and made the insurance process a very smooth!"
Profile photo of Tiffany Muschaweck

Tiffany Muschaweck

February 5, 2025

5  out of  5
rating by Tiffany Muschaweck
"I was with erie insurance for 11 years and was paying a ridiculous amount of money! I know mikayla personally so I asked her for some quotes and she saved me so much money!!! She even got me right in and out and even got me more coverage on my 2nd veichle that I couldn't afford through the other place! I'm very pleased to say the least so glad i switch ☺️"
We responded:
"🌟 Thank you so much for your kind words! We're doing a happy dance over here because of your amazing feedback! 💃🕺 It’s our mission to make every visit special, and it sounds like we hit the mark! Can’t wait to welcome you back for more fun and great experiences. Keep shining bright! ✨"
Profile photo of S Jarvis

S Jarvis

January 29, 2025

5  out of  5
rating by S Jarvis
"Agent Staci & all of her staff are so knowledgeable and helpful. Truly appreciate her team ALWAYS being there to help when needed."
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience at our business. Our team works hard to ensure every customer has a memorable visit, and your kind words are truly appreciated. We look forward to welcoming you back soon and appreciate your recommendations."
Profile photo of Taylor Doty

Taylor Doty

January 9, 2025

5  out of  5
rating by Taylor Doty
"Staci is very helpful and cheerful. Always willing to explain and answer questions."
We responded:
"Thank you for the positive feedback, Taylor! We strive to make each interaction positive. "
Profile photo of Lyudmila B

Lyudmila B

December 31, 2024

5  out of  5
rating by Lyudmila B
"We have had a very good experience with this office. All the staff are very responsive, friendly and highly professional. If any questions occur,we simply call them. Staci's team is always there to help!"
We responded:
"Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team and motivate us to keep delivering top-notch service.- Staci Werlau, Olean NY"
Profile photo of Stephen Beattie

Stephen Beattie

December 29, 2024

5  out of  5
rating by Stephen Beattie
"Friendly staff, questions are always answered and any issue had id always resolved in a timely manner."
We responded:
"Thank you so much for your 5-star review! 🌟 We are absolutely delighted to hear that you had such a great experience with us. Your kind words are greatly appreciated and will be shared with our entire team. We look forward to serving you again soon!"
Profile photo of Cameron Kockler

Cameron Kockler

December 27, 2024

5  out of  5
rating by Cameron Kockler
"I had an outstanding experience with the team at Staci Werlau - State Farm. I worked directly with Kyle and he made the entire process easy and stress-free. He was knowledgeable, attentive, and took the time to understand my specific needs. What I appreciated most was Kyle’s transparency and his ability to explain everything clearly. He wasn’t just trying to sell me a policy; he genuinely cared about finding the best solution for me. Most importantly, he saved me over $140 a month without sacrificing my coverage. If you’re looking for exceptional service and someone who truly goes above and beyond, I highly recommend working with Kyle and the entire team at Staci Werlau - State farm. The whole team turned what could have been a tedious task into a pleasant and productive experience."
We responded:
"Hi Cameron, Thank you so much for the 5-star rating! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable and motivates us to keep up the good work. - Staci Werlau, State Farm Agency"
Profile photo of Paula Kockler

Paula Kockler

December 27, 2024

5  out of  5
rating by Paula Kockler
"Recently changed my insurance needs over to Stare Farm. Staci and Mikayla and Kyle have all been very knowledgeable and helpful in this change. They answer all my questions and helped me pick the best policy for me and my family. They are all very pleasant and friendly. It’s a pleasure to work with them. I would recommend this agency and its staff for all your insurance needs."
We responded:
"Paula, Thank you for your fantastic 5-star review! We are delighted to hear that you had such a positive experience with us. Your kind words and support mean the world to our team. Welcome to the State Farm Family! "
Profile photo of Kyle Kockler

Kyle Kockler

December 26, 2024

5  out of  5
rating by Kyle Kockler
"A great place to get life insurance. The process was easy and painless. The office staff were extremely nice and professional!"
We responded:
"Thanks for choosing the Staci Werlau State Farm Agency for your life insurance protection. We're happy to be able to provide you protection that will last a lifetime. Thanks for choosing us!"
Profile photo of Bayli Pascucci

Bayli Pascucci

December 26, 2024

5  out of  5
rating by Bayli Pascucci
"Office staff is friendly, and always willing to help when things don't seem correct, or I don't understand something. Even if they don't have the answer to my question immediately, they are quick to reach back to ensure I have the information that was requested."
We responded:
"Thanks a ton for the awesome 5-star review! 😊 We're super happy to hear you had a great time with us. Your feedback totally made our day!"
Profile photo of taylor jerge

taylor jerge

December 19, 2024

5  out of  5
rating by taylor jerge
"Wish I would’ve bundled home and auto and switched sooner, we saved a little over $100 on auto and should $200 on home by switching our auto and bundling. 100% recommend reaching out and seeing what deals this office can give you."
We responded:
"Wow, thanks so much for the 5-star review! We're thrilled you had a fantastic experience with us. We love saving people money without compromising important coverages! Thanks for choosing us! -Staci Werlau"
Profile photo of Moin

Moin

November 7, 2024

5  out of  5
rating by Moin
"Outstanding Service ! I had a pleasure of speaking with the agent Mikayla. She was very helpful, friendly and knowledgeable. I highly recommend her to anyone looking for an insurance agency that puts customers first."
We responded:
"Thanks for acknowledging MiKayla, she strives to provide remarkable customer service and I'm happy to hear she's hit the mark!"
Profile photo of murph

murph

October 22, 2024

5  out of  5
rating by murph
"Awesome people, great service being able to text them and get things taken care of while hunting! Don't even have to interrupt your day on the phone if you don't want to! And best of all I saved $100 per month when switching from my old company to there office on my full coverage! EDIT P.S.A IF YOU GET INSURANCE THROUGH STATE FARM, THERE NEW POLICY IS THAT IT GETS DATED 3 DAYS AHEAD OF THE DAY YOU SET UP AND BUY THERE POLICY SO DONT GO STRAIGHT TO THE DMV AND TRY TO GET PLATES THE SAME DAY! YOU'LL BE WASTING YOUR TIME LIKE I DID!"
We responded:
"I'm happy we were able to make the process as easy as possible. The 3 day out effective date can be a challenge but we're here to help navigate these new rules in any way possible! We appreciate you."
Profile photo of Motahax

Motahax

October 18, 2024

5  out of  5
rating by Motahax
"Caring and professional as always"
We responded:
"We love reviews like this! Thanks for the positive recommendation! - Staci Werlau Agency"
Profile photo of nichole heim

nichole heim

October 17, 2024

5  out of  5
rating by nichole heim
"They got my rate down almost $2k in 6 months! 10/10"
We responded:
"Thank you for joining the State Farm family. Rates will change from time to time but our commitment to our customers will always remain. Thanks for trusting the Staci Werlau Agency with your personal insurance! - Staci"
Profile photo of Kaitlyn Perkins

Kaitlyn Perkins

October 9, 2024

5  out of  5
rating by Kaitlyn Perkins
"Staci Werlau - State Farm Insurance Agent has been excellent to give me the best coverage and always responds in a timely manner with any questions I have. I absolutely recommend if you’re looking for coverage!"
We responded:
"Thank you for sharing your experience with our team. Rates will change from time to time but our commitment to our customers will never change. We appreciate your loyalty. Thank you for choosing Staci Werlau State Farm Agency in Olean NY."
Profile photo of K Mitchell

K Mitchell

October 5, 2024

5  out of  5
rating by K Mitchell
"I have always favored State Farm Insurance. No matter what office I've used they are always easy to work with and have competitive prices. I recently moved to Upstate NY from another state and Staci Werlau made this transfer a seamless transition. They were very patient and explained everything while answering all my questions. I compared prices and they were one of the most competitive. I also started my homeowners and car insurance at different times and they were super helpful with the whole process. This is the standard of State Farm and I am a very happy customer. Definitely recommend!!!"
We responded:
"Thank you so much for taking the time to leave us such a great recommendation! We appreciate your loyalty to State Farm and are so happy you chose the Staci Werlau Agency to insure your Home and Car insurance. We look forward to being your local agent for years to come. Thank you!!"
Profile photo of bobbie jo Whipple

bobbie jo Whipple

October 5, 2024

5  out of  5
rating by bobbie jo Whipple
"Always happy with the quick response and communication."
We responded:
"Thank you for the great feedback! We love when our customers are happy. "
Profile photo of Tim Nichols

Tim Nichols

September 17, 2024

5  out of  5
rating by Tim Nichols
"I've been with State Farm in Olean for 35 years and have always had a great experience with them. Ryleigh Livingston helped me today and she is so friendly and helpful and took care of my problem in like two minutes! Highly recommend."
We responded:
"We love to hear that Ryleigh is providing excellent customer service! That's what we believe everyone deserves, we will always be available for any questions or concerns that may arise. Thank you for your loyalty- Staci Werlau"
Profile photo of Nikki Martinez

Nikki Martinez

September 12, 2024

5  out of  5
rating by Nikki Martinez
"If anyone needs insurance I would definitely definitely recommend state farm and with Ryleigh she finds you the best quotes and gets it done quick and painless not much to go thru to get started"
We responded:
"Thanks so much Nikki! We are so happy to welcome you to the State Farm family! "
Profile photo of Moki Payne

Moki Payne

September 4, 2024

5  out of  5
rating by Moki Payne
"Staci and all her staff are so helpful. They monitor and update me on any changes in NY laws and give me ideas on how to lower my insurance costs. They gave me additional info on how to protect my home and guns. I love State Farm and highly recommend Staci's crew to everyone. I just bought a horse trailer and they immediately got me a quote and setup insurance on that very day."
We responded:
"We love having you as a customer, thank you for always being a great customer. We look forward to serving you for years to come 😊 "
Profile photo of Megan Ashley

Megan Ashley

August 15, 2024

5  out of  5
rating by Megan Ashley
"Great service and super helpful!"
We responded:
"Aww, thanks! We appreciate your kind recommendation! - Staci Werlau Agency"
Profile photo of victoria ward

victoria ward

August 14, 2024

5  out of  5
rating by victoria ward
"Staci was pleasant knowledgeable and very helpful! Does her job well!"
We responded:
"Thank you for your kind words, Victoria! We're happy to be your local good neighbor agent. Thanks for choosing us for your car insurance! "